It is now possible for users to be given permission to access a domain or domains that they are not a member of, essentially allowing an external contact to manage users on your domain (or allowing you to manage users on another domain), based on the permissions that have been granted to them on the specific domain. For information on how to set this feature, please refer to the Allowing domain access to an external profile or group article.
This feature is especially helpful where domains are managed by a third party, or where an administrator needs access over several domains (such as different brands) within the same company.
To access (and manage) an external domain:
- Log in to your domain,
- Navigate to the Monitor > Managed Domains section. Alternatively, select the Profile icon (represented by your profile picture in the upper right hand corner of the screen),
- You will see a list of the domains that you have been granted access to. The domain address will represented by a selectable link.
- On the Managed Domains screen, you will also be able to quickly review information about the domain, such as the number of Active Users, Suspended Users, Contacts and Groups.
- Selecting a domain address link will open that domain in the same window (so you cannot have multiple domains open at the same time), and does not require you to sign in.
- Once on the domain, you can perform any action that you have been granted permission to use. A message at the top of the screen will be displayed, stating that you are logged on to the domain as an external admin.
- To navigate back to your own domain, simply select the link at the top of the page.