During the lifecycle of a user account, you may have a requirement to place an account in a 'Hold' status for any number of reasons e.g. legal investigation, maternity leave or sabbatical.
To add the On Hold status to a user account:
- Navigate to the user profile you wish to place on hold,
- Expand the context menu in the top right corner and select 'Hold User' from the menu, as shown below,
Once this setting has been enabled for user account there is no way to deprovision or delete this account. Also, the 'hold' status does not affect the usage of an account from the user perspective. If you wish to prevent this account from being used you must also leverage the suspend settings.
To remove the On Hold status from a user account:
- Navigate to the user profile you wish to remove the hold from. You are able to search for users on hold with the search query,
- Expand the context menu in the top right corner and and select Release User from the menu as shown.