Monday - Friday Between 8am-1am GMT (excluding shared UK & US Public Holidays). Support do not operate on weekends.
All support tickets are prioritised and we aim to respond, by email, within one working day. Typically, tickets are responded to on the day of reporting.
Sometimes, it may be necessary to arrange to call you by phone or ask you to participate in a remote session to solve your problem.
When raising tickets please ensure you give us as much detail as possible including product, and if CloudM Migrate, the source / destination platform, connection checker output, relevant screenshots visualizing your issue, your configuration file (XML), user list, and relevant trace files.