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User does not exist and has not been created (do you need to turn on ‘Create Users’?)

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Source Platform: All

Destination Platform: G Suite

Problem

When migrating to G Suite the following error is seen:

Failed: User does not exist and has not been created (do you need to turn on ‘Create Users’?)

Solution

This problem can occur when the user being migrated to in G Suite does not exist and the tool has not been configured to create users. To fix the problem either:

  • Create the user inside G Suite
  • Set the option ‘Create Users/Resources’ in ‘GSuite Destination Platform Migration Settings’ to ‘True’ to have the tool create the user. For the tool to create the user full name details and an initial password must be provided in the user details. It is also possible to force the user to change their password on login by using the setting ‘Change Password on Login’ in the same configuration area.

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